Frequently Asked Questions

Is your business a recovery home?

BeautyNBody Recovery Care Concierge is NOT a recovery home. We are a mobile private concierge company that provides a safe, luxurious and memorable experience in the comfort of your home, Airbnb and hotel.

Do you provide over night care?

Yes, we provide overnight care at an additional cost ($300/night). This service is highly recommended for clients traveling alone or that has no companion at home to assist and monitor post operative care. Any request made less than 24 hours before surgery date or made DURING care will incur an additional expedited care fee.

If your surgery extends beyond 3pm, you will automatically be charged for overnight care on the first day of Post- Op Care.

Do you provide transportation?

Yes we do, by request. Transportation is provided the day of surgery by a 3rd party company, that will pick you up after surgery if needed.

Do you provide supplies?

With every booking package, we will use a standard supplemental package of supplies in order to assist you while we are caring for you. We also offer additional supplies for a fee.

Yes, we will do light laundry services to wash your Faja’s, compression socks and undergarments if Lodging has appliances such as Washer/Dryer.

Do you provide meals?

We do not provide meals. However, we are partnered up with a clean eating meal prep company who can prepare you a meal at an additional cost. Should you have simple, light meals Our staff is happy to assist you.

Can my family/ friends be present during post op care?

Yes, your family/friends are welcome to be part of your post op care. All family/ friends will receive post op care instructions before discharge at clients request

What accommodations should I be looking for in reference to post op care?

In order for us to provide you with a safe and elite experience, we require that your accommodations be ABOVE studio. This will allow our staff and yourself a comfortable and spacious environment to perform our job.

What service areas do you cover?

We service Charlotte, North Carolina and surrounding cities within a 40 mile radius. 

I am currently unhappy with the post op care company that I hired and I no longer want them to take care of me during my recovery. Can I hire you to service me for the remainder of my care?

Unfortunately, due to liability we are not able to service you in the middle of care with another company.

Do you offer refunds?

Refund/Cancellation Policy -

“BeautyNBody Recovery Care Concierge” maintains a FIRM "NO REFUND" policy. This is due to us scheduling for Post-Operative care, massages, travel accommodations, etc. Deposits are nonrefundable at any time. Payments and Deposits will be honored for a total of 6 months from original service date. Rescheduling of appointments must be requested at least 24 hours before scheduled appointment date. Reschedules will be based on availability and will Incure a fee. If you need to cancel/reschedule your services for any reason, contact us at 704-291-3777 or email at consults@beautynbodypoc.org

IS THERE A CREDIT CARD SURCHAGE?

A surcharge of 3% will be applied to all credit card transactions. You may avoid this additional cost if you choose to pay with a Debit Card.

Can I share my Lodging with a surgery sister that isn’t a BeautyNBody Concierge Client?

Under no circumstances shall there be more than one post-operative patient present at the client’s place of lodging unless all individuals are participating in a Pre-Approved Surgery Sister Package coordinated and confirmed in writing by a us.

If it is discovered—prior to, during, or after service begins—that another patient is recovering at the same location who is not an active, contracted client of BeautyNBody Recovery Care Concierge, the agreement will be considered breached and immediately voided. All scheduled services will be terminated effective immediately, and no refunds of any kind will be issued.

This policy exists to uphold the highest standards of safety, hygiene, and care quality for our clients. Non-compliance will not be tolerated. It is the sole responsibility of the client to ensure full adherence to this policy before booking lodging.

Choosing BEAUTYNBODY RECOVERY CARE CONCIERGE means prioritizing your safety, comfort, and personalized healing. Trust us for expert, seamless post-surgical healing at the highest standard.